Refund Policy

Return Policy

At Tavrelle, we believe the best results come from consistent use. Because our products are designed to be integrated into your daily routine, we offer a 60-Day Performance Guarantee.

To qualify for a refund on a used product, you must demonstrate that the product was used consistently for a full 60-day period according to the recommended directions.

1. The "Daily Verification" Requirement

To ensure the integrity of a satisfaction claim, customers must provide proof of consistent daily usage. This is a mandatory requirement for any refund request relating to product performance.

• Daily Video/Photo Log: You must maintain a daily visual record (video or high-resolution photo) showing the product being used according to the provided directions.

• Time-Stamped Metadata: All 60 files must contain original, unedited metadata confirming the date and time the product was used. This process must begin within 48 hours of receiving your delivery.

• Sequential Proof: The log must show 60 consecutive days of use. Any gap in the daily log exceeding 24 hours will void the Performance Guarantee.

2. Claim Submission Process

If you have reached Day 61 and have not seen the expected results despite perfect adherence to the regimen:

1. Submit Your Evidence

Contact our support team at support@tavrelle.com with your order number and visual evidence. Include a link to a cloud-hosted folder containing your complete 60-day record.

2. Verification

Our team will review the metadata and timestamps to verify that your documentation meets the requirements of the 60-day streak.

3. Return Authorization

Once your documentation has been verified, you will receive a Return Merchandise Authorization (RMA) number. You must return the product (empty or used) to our fulfillment center at your own expense.

3. Final Sale Policy

• No Unused Returns: We do not accept returns for a "change of mind" or for products that have not been used. Once an order is placed and processed, it is considered a final sale.

• No Early Returns: No refund or return will be submitted before the 60-day trial period is complete. Early returns will not be considered.

• Shipping & Fees: Original shipping costs are non-refundable. Customers are responsible for all return shipping costs.

4. Policy Limitations

• Fraud Prevention: Tavrelle reserves the right to deny any claim where the provided media appears to be edited, duplicated, altered, or tampered with.

• Single Claim: The 60-Day Guarantee is limited to one claim per customer, per product category.