Refund policy

Refund Policy

Return Policy

At Tavrelle, we want every customer to receive The Christmas Keepsake Bottle™ in perfect condition. Because our products are intended to be used as a special Christmas keepsake, we offer a 30-Day Satisfaction Guarantee for eligible product issues.

There are no refunds for change of mind, unwanted products, or products that have been used without a qualifying defect or damage.

1. Damaged on Arrival Requirement

If The Christmas Keepsake Bottle™ arrives damaged, you must notify us as soon as possible and provide clear evidence that the damage occurred during delivery.

To protect against fraudulent or inaccurate damage claims, the following evidence is required:

  • Packaging Evidence: Your photos must clearly show the original packaging and the condition of the package when it was received.

  • Damage Evidence: Photos must clearly show the damage to The Christmas Keepsake Bottle™, including any broken glass or other visible damage.

  • Same-Day Evidence: At least one photo showing the damaged product and packaging must contain original, unedited metadata confirming that the photo was taken on the same calendar day the order was delivered.

  • Original Metadata: Photos must be original files and must not have been edited, altered, duplicated, or otherwise manipulated.

  • Delivery Date: The date shown in the photo metadata must correspond with the recorded delivery date for the order.

Customers should inspect The Christmas Keepsake Bottle™ as soon as possible after delivery and report any damage immediately.

Failure to provide the required evidence may result in the claim being declined.

2. Claim Submission Process

If The Christmas Keepsake Bottle™ arrives damaged or has a qualifying defect:

1. Submit Your Evidence

Contact our support team at support@tavrelle.com with your order number and clear photographic or video evidence of the damage or defect.

Where the product has arrived damaged, please include photographs showing:

  • The outer packaging

  • The condition of the packaging

  • The Christmas Keepsake Bottle™ inside the packaging

  • The damaged area

  • The original photo files containing the relevant metadata

2. Verification

Our team will review the evidence, including the photographs, metadata, delivery information, and condition of the packaging, to determine whether The Christmas Keepsake Bottle™ was damaged during delivery or has a qualifying defect.

We may request additional information or evidence where necessary.

3. Return Authorization

If a return is required, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.

The Christmas Keepsake Bottle™ must not be returned without prior authorization from Tavrelle.

Where a return is approved, the customer may be required to return the product, including any damaged components, packaging, or accessories requested by our team.

3. Final Sale Policy

  • No Change-of-Mind Returns: We do not accept returns or provide refunds for change of mind, unwanted products, or products that are no longer required.

  • No Used Product Refunds: Products that have been used are not eligible for a refund unless they are determined to have a qualifying defect.

  • Damage After Delivery: Tavrelle is not responsible for damage that occurs after delivery due to misuse, accidental damage, improper handling, or failure to follow the provided instructions.

  • Prompt Notification: Damage claims should be submitted as soon as possible after delivery and must include the required evidence.

  • Shipping & Fees: Original shipping costs are non-refundable. Where a return is approved due to a qualifying defect or damage, return shipping arrangements will be determined by Tavrelle on a case-by-case basis.

4. Policy Limitations

  • Fraud Prevention: Tavrelle reserves the right to deny any claim where the provided photographs or videos appear to have been edited, duplicated, altered, manipulated, or otherwise tampered with.

  • Insufficient Evidence: Claims may be declined where the customer cannot provide reasonable evidence that The Christmas Keepsake Bottle™ arrived damaged or had a qualifying defect.

  • Damage After Delivery: Claims for damage reported without appropriate evidence of the product's condition upon delivery may not be accepted.

  • Single Claim: The 30-Day Satisfaction Guarantee is limited to one claim per customer, per product.

  • Right to Verify: Tavrelle reserves the right to request additional evidence before approving a refund or replacement.

5. Contact Us

For any questions regarding this Refund Policy or to submit a claim, please contact:

Tavrelle
Email: support@tavrelle.com