Shipping policy

Shipping Policy

All orders placed before 11:59 PM ET will be processed on the same business day, excluding weekends and holidays, once your order confirmation has been received. You will receive an update when your order has been dispatched.

Shipping

We aim to deliver orders within 7–10 business days from our warehouse.

If we anticipate that your order may take longer than the estimated delivery timeframe, we may notify you accordingly. Tavrelle is not responsible for losses, additional costs, damages, or expenses resulting from delivery delays where permitted by law.

Certain products may not be available for delivery to specific locations. If we are unable to deliver to your selected address, we will notify you and either cancel and refund the order or arrange delivery to an alternative address confirmed by you.

Responsibility for the product passes to you once it has been delivered to the delivery address provided at checkout, unless the delivery was delayed because you failed to meet your obligations under these terms. In such circumstances, responsibility would have passed at the time delivery should reasonably have taken place.

If you are unavailable to receive your order or collect it from the carrier, you may leave instructions with the carrier regarding an alternative delivery date or collection arrangement.

If you have any questions regarding shipping or delivery, please contact our customer support team.